Is the customer always right?

There’s an age-old motto that asserts that, above all else, “the customer is always right”. While it’s a catchy motto, it’s also very untrue. When a business refers to a customer, they’re going to wind up thinking of pretty much anyone and everyone. In turn, the phrase “the customer is always right” sounds more like “everybody’s right”, and that’s a dangerous assumption to make.

On it’s own, it’s not too bad, but a customer can easily use that credo against a business, and when a customer does that, it gets harder for that business to deal with the particular customer. It’s a known fact that some customers can have unrealistic expectations, but unfortunately, the “customer is always right slogan” can give them better treatment than the employees who work to deliver that service.

waiter

If he wasn’t being paid to deliver, he’d probably splash that wine on the guy who pushed him to the limit.

The fact of the matter is that retail businesses simply cannot appeal to every individual consumer, especially not when a particularly unreasonable customer makes demands that could take quite a toll on the business’s resources.

Every business assumes that “the customer is always right” because that’s the message that they’ve drilled into everyone’s heads for many years. I wonder what businesses would have to say about that motto if the customers bombarded them with complaints. There’s also another thing to consider. If you owned a business, could you really trust your customers to know what they want?

In my opinion, the old saying that “the customer is always right” is something that can’t be counted on, especially if it can be used against you. I highly doubt that businesses can count on the customer to be right about everything, and I think that’s why I don’t hear that phrase very often outside America. I do apologize if this post seems a little short, but I didn’t have as much to say on this matter as I thought I did.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s